Yup. First day back at work today. To be fair, it wasn't all that bad. The majority of calls were folk asking about the 11CTC form, most of which had already received the CTC benifit when it came out in 02/03. Had a guy on the phone for half and hour just before home time. He was insistant that WE had got his P11d details wrong back in 05/06 and as such had not paid his liability. I had to point out that it was actually his employer who gave us information on the P11d, not the other way around. And why had he not disputed it back then? "When my employer gave me the P11d, I figured it must be ok and put the amounts from it on my SA return." So why has it taken him two years to realise that the figures might be incorrect and why was he convinced that it was us who got it wrong, not him or his employer, you may ask? Fuck knows!
Like I said, not a bad day, just a few frustrating customers (yes, we call the tax payers customers at HMRC).
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